Privacy Policy

Your privacy is important to us. This Privacy Policy explains how PookieHaus collects, uses, and protects your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Personal Information: name, email address, shipping/billing address, phone number, and payment details.

  • Browsing Information: pages visited, time spent, referring website, device and browser info, IP address.

We only collect information you voluntarily provide or that is automatically captured to improve your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order status and respond to inquiries

  • Improve our website, services, and customer experience

  • Send updates or promotional offers (only if you've opted in)

  • Prevent fraud or unauthorized access

We do not sell or share your information with third parties for marketing purposes.

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable core site functionality (e.g. shopping cart)

  • Analyze site traffic and performance

  • Provide a personalized browsing experience

You can disable cookies in your browser settings, but this may affect how our site functions.

4. Data Protection

Your data is securely stored using Shopify’s encrypted systems.
Payment information is handled securely by our payment processor and is not stored on our servers.

5. Your Rights

You may:

  • Request a copy of your personal data

  • Ask us to correct or delete your data

  • Opt out of marketing communications at any time

To make a request, please email us at pookiehaus@gmail.com.

6. Third-Party Services

Our website may link to third-party services (e.g. Instagram, Shopify apps). We are not responsible for the privacy practices of those sites.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about our privacy practices, feel free to reach out:
Email: pookiehaus@gmail.com
Instagram: @pookiehaus