Terms & Conditions

Welcome to PookieHaus. By accessing our website or purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

This website is operated by PookieHaus. Throughout the site, the terms "we", "us", and "our" refer to PookieHaus.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms.

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Products & Orders

  • All PookieHaus items are handmade and intended for adult collectors only.

  • Due to the handmade nature of our products, each item may vary slightly from listing photos.

  • Please read the product descriptions carefully before placing your order.

3. Pricing & Payment

  • All prices are listed in USD.

  • We reserve the right to change prices at any time without prior notice.

  • Payment is due at checkout. We accept major credit cards and other payment methods offered by Shopify.

4. Shipping & Delivery

  • Processing time varies by product type (e.g. in-stock vs. custom).

  • We are not responsible for customs delays, import taxes, or incorrect shipping addresses.

  • Buyers are responsible for tracking their own packages.

5. Returns & Refunds

  • All sales are final.

  • We only accept claims for incorrect or damaged items.

  • If there is an issue, contact us within 10 days of delivery with your order number and clear photos.

  • We reserve the right to approve or deny refund requests at our sole discretion.

6. Intellectual Property

All content on this site — including product designs, images, logos, and text — is the property of PookieHaus and may not be used without our permission.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy

8. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the country/region in which PookieHaus operates.

9. Contact

For questions about these Terms & Conditions, please contact us at:
Email: pookiehaus@gmail.com
Instagram: @pookiehaus